Customer Charter and Disclaimer

Seylan Bank Customer Charter

Seylan Bank Customer Charter - English View | Download
Seylan Bank Customer Charter - Sinhala View | Download
Seylan Bank Customer Charter - Tamil View | Download

CBSL Customer charter

CBSL Customer Charter - English View | Download

Primary Dealer Unit Customer Charter

Primary Dealer Unit Customer Charter - Sinhala View | Download
Primary Dealer Unit Customer Charter - Tamil View | Download


Accuracy of Information

Seylan Bank PLC (SBK) will make reasonable efforts to assure that the information provided on our corporate Website ( is accurate, complete, and up-to-date. However, we do not represent or warrant that the information is accurate, complete, or timely in every instance, or in any specific instance. SBK assumes no responsibility for errors, which may be present in the Website text of rules or statutes. Before relying on such information, you should always confirm the text by reference to the authoritative texts of such rules and statutes. Further, an official opinion is occasionally overruled as a result of a statutory or rule change, a policy revision, or correction of an error. We try to withdraw such opinions from the Website on a timely basis, but before relying on an opinion located on the Website, its continued vitality should be confirmed with your nearest SBK Branch Manager or SBK attorney.

The products and services described on this Website are available only in Sri Lanka. Certain products, services or promotions indicated on the Website might not available in all geographic areas. The products, services and promotions and the applicable terms and conditions may change at any time


Use of Information

The information published in the SBK web site is not intended to substitute for the advice and guidance of legal counsel in any circumstance.

Except as specifically agreed in writing, no content (text, images etc.) from this Website may be used other than as part of this Website, reproduced, transmitted, distributed or otherwise exploited in any way


Links to other Websites

As an added convenience to those who browse our Website, SBK may occasionally provide links to external Websites. SBK has no control over these linked Websites and is not responsible for any information published on Websites other than ours. Inclusion of a link to a non-SBK Website does not mean that the particular Website is in any way endorsed by SBK.